Payment & Transactions Policy

Secure, straightforward checkout you can trust

Maple Bella is operated by Ds Digital Commerce (company number 92701272). This page explains how payment works when you shop with us, so there are no surprises.

Accepted payment methods

We accept Visa, Mastercard, Maestro, Shop Pay, Apple Pay, and Google Pay. The methods available to you appear on the payment screen, based on your device and region.

How your payment is processed

Payments are handled by trusted third-party payment providers using industry-standard encryption. Your full card number is processed directly by the payment provider; Maple Bella does not see or store your complete card details. This keeps your sensitive information protected and limited to the secure systems built to handle it.

When you are charged

Payment is authorized and taken at the moment you place your order. This confirms your order and allows us to begin preparing it. If a payment fails or is flagged, your order will not be confirmed, and we will let you know so you can try again or use a different method.

Pricing and currency

All prices on the site are shown and charged in US dollars (USD). Any taxes, duties, or fees that apply will be displayed before you complete your purchase. We work to keep pricing accurate, but in the rare event of a clear pricing error, we reserve the right to cancel the affected order and refund you in full, with our apologies.

Order confirmation

After a successful payment, you will receive an order confirmation by email, usually within a few minutes. If you do not see it, please check your spam or promotions folder first, then contact us at support@maplebella.com and we will confirm your order and resend it.

Failed or duplicate charges

If you believe you have been charged incorrectly, charged twice, or charged for an order that did not confirm, please contact us promptly at support@maplebella.com with the details. Pending authorizations that do not result in a completed order are typically released by your bank within a few business days. We will always investigate and resolve genuine billing issues.

Security and fraud

Our checkout uses encryption to protect your information in transit, and our payment providers run fraud-prevention checks to protect both you and us. For your safety, we may occasionally need to verify details before fulfilling an order. If you ever notice a charge from us you do not recognize, contact us right away at support@maplebella.com or through our Contact page.

Contact information

Store name: Maple Bella
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@maplebella.com
Phone: +1 857 855 5936
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 365 Chelsea St, Boston, MA 02128, USA