Shipping Policy

Free shipping on every order, across the United States

At Maple Bella, we keep shipping simple: it is always free. Every order ships at no cost within the United States, with no minimum spend to unlock it and no code to remember. We would rather build that into how we work than dangle it as a reward.

Order processing

After you place an order, our team at the warehouse prepares it with care. Most orders are picked, checked, and packed within 1 to 3 business days. Business days are Monday through Friday, excluding public holidays. Orders placed before 5:00 PM ET on a business day begin processing that same day. Orders placed after that time, or over a weekend or holiday, begin processing on the next business day.

During busy seasons, such as the run-up to the holidays or the launch of a new collection, processing can occasionally take a little longer. If that is the case, we will do our best to let you know.

Delivery times

Once your order leaves our warehouse, delivery within the United States usually takes a further 4 to 8 business days, depending on your location and the carrier. Taken together, most orders arrive within about 5 to 11 business days from the moment they are placed.

These windows are careful estimates based on typical carrier performance. They are not guarantees. Weather, carrier backlogs, remote delivery areas, and peak periods can all add a little time. We appreciate your patience when something outside our control causes a delay, and we are always happy to help you chase an order that seems to be taking too long.

Order tracking

As soon as your order ships, we will send a confirmation email with a tracking link so you can follow your package to your door. If you have created an account, you can also find tracking details there. Please allow up to 24 hours after shipping for the first tracking scan to appear. You can also check the status yourself on our Track Your Order page.

Shipping destinations

We ship to addresses within the 50 United States and Washington, D.C., including Alaska and Hawaii. We do not ship to US territories such as Puerto Rico, Guam, or the US Virgin Islands, and we do not ship to military addresses (APO, FPO, or DPO). We are not able to ship internationally at this time. If that changes, we will update this page.

Orders are fulfilled from our warehouse at 365 Chelsea St, Boston, MA 02128, USA.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. We are not able to reroute a package once it has shipped, and parcels sent to an incorrect or incomplete address may be returned to us. If that happens, we will contact you to arrange reshipment. To correct an address on an order that has not yet shipped, write to us as soon as possible at support@maplebella.com and we will do our best to update it before it leaves the warehouse.

Lost, delayed, or damaged parcels

If your tracking has not updated for several days, or your order arrives damaged, please contact us at support@maplebella.com and we will investigate with the carrier and make it right, whether that means locating your parcel, sending a replacement, or arranging a refund under our Return & Refund Policy.

Questions about shipping

We are here to help before and after you order. Reach us any time at support@maplebella.com or through our Contact page.

Contact information

Store name: Maple Bella
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@maplebella.com
Phone: +1 857 855 5936
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 365 Chelsea St, Boston, MA 02128, USA