Privacy Policy
Your privacy, handled with care
This Privacy Policy explains what personal information Maple Bella, operated by Ds Digital Commerce (company number 92701272), collects when you visit or shop with us, how we use it, who we share it with, and the choices you have. We keep this plain on purpose, because you deserve to understand it.
Information you give us
When you place an order, create an account, or contact us, we collect details such as your name, shipping and billing address, email address, phone number, and the contents of your order. If you contact support, we keep a record of that correspondence so we can help you.
Payment information
Your payment is processed by secure third-party payment providers. We receive confirmation of payment and limited details such as the card type and last digits, but we do not collect or store your full card number. You can read more in our Payment & Transactions Policy.
Information collected automatically
Like most websites, we automatically collect some technical information when you browse, such as your device type, browser, IP address, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies.
Information from third parties
We may receive information about you from the partners who help run our store, such as our e-commerce platform and our payment processors, who collect payment details to fulfil your order. Any information we receive is handled under this policy.
How we use your information
We use your information to process, fulfil, and deliver your orders and keep you updated; to respond to your questions and provide support; to manage your account; to send marketing emails about new arrivals and seasonal collections, only if you have opted in, with an unsubscribe link in every message; to prevent fraud, keep our site secure, and meet our legal obligations; and to understand how our site is used so we can improve it.
How we share your information
We share personal information only with the partners who help us operate the store, and only as much as they need. Over the past 12 months we have disclosed the categories of personal information below:
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers (such as name, contact details, and order and account information) | Vendors and service providers who act on our behalf: our e-commerce platform, payment processors, the suppliers and fulfilment partners who prepare and ship your order, shipping carriers, customer support partners, and data analytics providers |
| Commercial information (such as order, shopping, and customer support information) | The same vendors and service providers, to fulfil and support your orders |
| Internet or network activity (such as usage data) | Analytics and technology providers, to administer and improve the site |
| Geolocation data (such as location inferred from your IP address) | Analytics and technology providers |
Some of these partners may be located outside your country, and where that involves transferring your information we take steps to protect it. We may also disclose information to comply with the law, enforce our terms, or in connection with a business transaction such as a merger. We do not sell your personal information, and we do not share it for others' independent marketing.
Do Not Sell or Share My Personal Information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money. If you use advertising or analytics cookies, certain US state laws may still treat some of this as a "sale" or "sharing." You may opt out at any time by emailing support@maplebella.com or by enabling a recognized browser opt-out signal such as Global Privacy Control (GPC), which we honor.
Cookies and similar technologies
We use cookies to keep your shopping cart working, remember your preferences, keep the site secure, and understand site usage so we can improve it. These include essential cookies the site needs to function, and optional analytics and advertising cookies from providers such as Google (Google Analytics) and Meta (the Facebook and Instagram pixel). You can manage or disable cookies through your browser settings, though disabling essential cookies may affect how the site works. We also honor the Global Privacy Control (GPC) signal.
Data retention
We keep your personal information for as long as needed to provide our services, fulfil the purposes described here, and meet legal, tax, and accounting requirements. When it is no longer needed, we take steps to delete or anonymize it.
Your rights and choices
Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you, to object to or restrict certain processing, to opt out of marketing, and, for California and other state residents, to opt out of any "sale" or "sharing" of personal information and to not be treated differently for exercising your rights. To exercise any of these, email us at support@maplebella.com and we will help. We may need to verify your identity before acting on a request.
Children's privacy
Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will remove it.
Security
No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security. Please do not send sensitive information through insecure channels.
Changes to this policy
We may update this Privacy Policy from time to time. The current version always appears on this page, with the date of the latest update where applicable.
Contact us about privacy
For any question or request about your personal information, email support@maplebella.com or call +1 857 855 5936, Monday to Friday, 9:00 AM - 9:00 PM ET. You can also reach us through our Contact page.
Contact information
Store name: Maple Bella
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@maplebella.com
Phone: +1 857 855 5936
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 365 Chelsea St, Boston, MA 02128, USA