Frequently Asked Questions
A quick summary of everything, in one place. For full details, see the individual policy pages linked in each section.
Shipping
How much does shipping cost?
Shipping is free on every order within the United States, with no minimum to spend and no code needed.
When will my order arrive?
We prepare most orders within 1 to 3 business days. Delivery then takes a further 4 to 8 business days, so most orders arrive within about 5 to 11 business days of being placed. Orders placed before 5:00 PM ET on a business day begin processing the same day.
Where do you ship?
We ship to all 50 United States and Washington, D.C., including Alaska and Hawaii. We do not ship to US territories or to military addresses. Full details are in our Shipping Policy.
How do I track my order?
We email you a tracking link as soon as your order ships. Please allow up to 24 hours for the first scan to appear. You can also check the status on our Track Your Order page.
Do you ship internationally?
At this time we ship within the United States only. If that changes, we will update our Shipping Policy.
Returns & Refunds
What is your return policy?
You may return unworn, unwashed items with their original tags within 30 days of delivery, and returns are free. Sale items follow the same policy unless a product page says otherwise.
How do I make a return?
Email support@maplebella.com with your order number and the item you would like to return. We send you a prepaid label and simple instructions. Full details are in our Return & Refund Policy.
How long do refunds take?
Once your return arrives at our warehouse and passes inspection, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.
Can I exchange an item?
The fastest way is to return the original for a refund and place a new order for the size or color you want, so you are not waiting on stock.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, Shop Pay, Apple Pay, and Google Pay. The methods available to you appear on the payment screen, based on your device and region.
Is my payment secure?
Yes. Payments are processed by trusted third-party providers using industry-standard encryption. We never see or store your full card details. More is in our Payment & Transactions Policy.
When am I charged, and in what currency?
Payment is taken when you place your order, which confirms it. All prices are shown and charged in US dollars (USD).
I think I was charged incorrectly. What do I do?
Contact us at support@maplebella.com with the details. Pending authorizations that do not complete are usually released by your bank within a few business days, and we will always investigate genuine billing issues.
Privacy & Your Information
What do you do with my personal information?
We use it to process and deliver your orders, support you, and, only if you opt in, send occasional news. We do not sell your personal information. Full details are in our Privacy Policy.
How can I access or delete my data?
Email support@maplebella.com and we will help you access, correct, or delete the personal information we hold about you.
Products & Sizing
How do I find my size?
Every product page has a size guide with measurements. If you are between sizes or unsure, email us before you order and we will help you choose.
What are your clothes made of?
Each product page describes the fabric and how the piece is cut. If you need the exact composition or the washing instructions for a particular item, email us and we will look it up for you before you order.
About Maple Bella
Are you a New England company?
Maple Bella is a new brand inspired by the New England seasons. We are honest about that: we love the way that part of the world dresses across the turning year, and we make clothing in that spirit. Our orders ship from our warehouse in Boston, Massachusetts.
How do I contact you?
Email support@maplebella.com or call +1 857 855 5936, Monday to Friday, 9:00 AM - 9:00 PM ET. A real person will get back to you, usually within one business day. You can also reach us through our Contact page.
Contact information
Store name: Maple Bella
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@maplebella.com
Phone: +1 857 855 5936
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 365 Chelsea St, Boston, MA 02128, USA