Returns at a glance
Everything you need to know in a few lines, with the details just below.
- Returns: you may return an item whether it is defective or simply not for you. You do not need a reason.
- Exchanges: we do not offer exchanges. Want a different size or color? Return it for a refund and place a fresh order; it arrives faster than an exchange would and doesn't depend on what's in stock.
- Product condition: only new products. Untouched, unworn and in the original packaging, with the tags in place.
- Return window: 30 days starting on your delivery date.
- Return method: by mail.
- Return label: we'll email you a return label to print at home. Return postage is paid by you, except when an item reaches you faulty, damaged or different from what you ordered. In that case it's on us.
- Restocking fee: 15% on approved returns, to cover checking, repacking and restocking the item. It comes off your refund, and it never applies when an item reached you faulty, damaged, or not what you ordered.
- Refund processing time: within 3-5 business days of your return reaching us and passing inspection.
- Currency: we refund in US dollars (USD).
Returns within 30 days. If it isn't right, we'll make it right
We want you to feel good about every piece you buy from Maple Bella. Sometimes a color reads differently in person, or a size isn't quite the fit you hoped for. When that happens, returning is easy, and it is free.
Our return window
You may return eligible items within 30 days of the delivery date. We use the delivery date from your tracking, not the order date, so you have the full 30 days from when your parcel actually arrives.
Condition of returned items
To be eligible for a refund, items should be returned unworn, unwashed, and undamaged, with all original tags attached, in their original packaging where possible. We are not able to accept items that show signs of wear, washing, alteration, smoke, perfume, or pet hair, as we cannot resell them. For reasons of hygiene, certain items such as pierced earrings or intimate apparel may not be eligible for return unless they arrive faulty; any such exceptions are noted on the product page.
How to start a return
Starting a return takes a moment:
- Email us at support@maplebella.com with your order number and the item or items you would like to return, and a quick note on the reason (it helps us improve).
- We will reply with a return label and simple step-by-step instructions.
- Pack the items securely, attach the label, and drop the parcel off with the carrier we indicate.
Please request a label before sending anything back, so your return is tracked and we can match it to your order and credit you correctly. Returns sent without contacting us first can be delayed or go unmatched.
Your refund
Once your return arrives at our international returns warehouse, we inspect it promptly. After it passes inspection, we issue your refund to your original payment method within 3-5 business days. You will receive an email confirming the refund has been sent. Depending on your bank or card issuer, it can take a further few business days for the amount to appear on your statement. Shipping to you was free; the postage for sending an item back is yours. The only amount that can come off your refund is the 15% restocking fee, and never on an item that arrived faulty, damaged, or incorrect.
Exchanges
We do not offer exchanges. The quickest route to another size or style is to return what you have and order the one you'd like. That way you are not waiting on stock. Not sure about sizing? Ask us before you decide. We are happy to talk it through.
Faulty or incorrect items
We check orders carefully, but if you receive an item that is faulty, damaged, or not what you ordered, please contact us within a reasonable time at support@maplebella.com with your order number and a photo if you can. We will arrange a replacement or a full refund, including any shipping costs involved, at no expense to you.
Sale items
Unless a product page states otherwise, sale and discounted items follow this same return policy and may be returned within 30 days for a refund.
How returns are handled
All returns are arranged by email, so please do not send anything back on your own. Email support@maplebella.com first and we will send you a return label with simple instructions. The label makes sure your return is tracked, sent to the right place, and credited to your order. Items sent back without contacting us first cannot be tracked and may not be refunded.
Questions before you buy
If you are unsure about size, fit, or fabric, we would genuinely rather help you choose well than have you return something. Email support@maplebella.com or visit our Contact page, and a real person will help.
Contact information
Store name: Maple Bella
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@maplebella.com
Phone: +1 857 855 5936
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM ET
Saturday and Sunday: Closed